Privacy Policy

This policy explains how FastHands Inc. handles personal information on our website and, when it launches, in the FastHands marketplace.

FastHands is not live yet. Today this website does not collect anything about you: there are no analytics, no advertising pixels, and no tracking cookies. The waitlist and contractor-application forms open your own email app so you can send us a message — we only receive what you choose to send. Everything below about jobs, bids, payments, and verification describes how the marketplace will work when you use it.

Under California law we tell you, at or before the point of collection, what we collect and why. The categories below use the labels the CCPA uses, so you can compare us against any other company.

• Identifiers — your name, email address, phone number, postal address, and IP address.
• California customer records — contact and billing details connected to a job.
• Commercial information — the jobs you post, the bids you send or receive, the agreements you sign, and your transaction history.
• Internet or network activity — basic technical logs generated when you use the service.
• Geolocation data — the address where the work happens, which is necessarily specific.
• Professional or employment information (contractors) — your business details and CSLB license number.
• Audio, electronic, or visual information — messages you exchange in chat and photos of the work.
• Sensitive personal information — a government ID for identity verification (contractors), and the precise address of a job.

We collect this from you directly, automatically when you use the service, and from a small number of third parties: the CSLB public license registry, our payment processor, and your sign-in provider if you use Apple or Google to log in.

To match you with the right pros, process payments, verify contractor licenses, prevent fraud and abuse, meet our legal obligations, and provide support.

That is the whole list. We do not collect data just to have it, and we do not use it for advertising.

Two things we handle count as sensitive personal information under California law: the government ID a contractor submits so we can confirm they are the person named on the license, and the precise address of a job.

We use both only for the purposes the law permits without an opt-out — verifying identity, delivering the service you asked for, keeping the platform safe, and meeting legal requirements. We do not use or disclose sensitive personal information to infer characteristics about you. Because we limit it to those permitted purposes, there is nothing extra to opt out of — but you can still ask us what we hold, and ask us to delete it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising — using both of those terms as the CCPA defines them, which is broader than the everyday meaning. Handing data to an ad network to target you later would count as a "sale" even if no money changed hands. We do not do that.

We have not sold or shared personal information in the preceding 12 months, and we have no plans to start. We also do not sell or share the personal information of anyone under 16.

We disclose personal information to service providers who are contractually limited to working on our behalf — our payment processor, our email sender, and our cloud hosting provider — and to the other party on a job you agree to, which is the point of the service. We will also disclose information where the law requires it.

If you are a California resident, you have the following rights. We will not discriminate against you for using any of them — no worse price, no worse service, no penalty.

• Know — ask what personal information we have collected about you, where it came from, why we collected it, and who we disclosed it to.
• Access and portability — get a copy of the personal information we hold about you, in a portable format.
• Delete — ask us to delete the personal information we hold about you.
• Correct — ask us to fix personal information about you that is wrong.
• Opt out of sale or sharing — we do not sell or share, so there is nothing here to opt out of. We still list the right so you know it exists.
• Limit the use of sensitive personal information — we already limit ours to the purposes the law permits without an opt-out.

Some requests have legal limits. We may need to keep records of a completed transaction, a signed agreement, or a payment for as long as tax, accounting, and dispute-resolution rules require, even after you ask us to delete other data. If we deny a request, we will tell you why.

Email us at support@fasthands.com with what you want us to do. That is the only method you need — we are an online business, so there is no toll-free number to call.

We will confirm we received your request within 10 business days, and respond within 45 days. If we genuinely need more time we may take up to another 45 days, and we will tell you before we do.

To protect you, we have to be reasonably sure the request is really coming from you before we act on it. We will ask you to verify control of the account email, and for a deletion or a request covering sensitive information we may ask for more. We use anything you send us for verification for that purpose only, and then we delete it.

An authorized agent can make a request for you. Send us written permission signed by you, and we may still contact you directly to confirm. If your agent has power of attorney, that is enough on its own.

We keep personal information only as long as we need it for the purpose we collected it for, or as long as the law requires — whichever is longer.

In practice: account details last as long as your account, plus a short wind-down period after you close it. Job records, signed agreements, and payment records are kept for the period tax, accounting, and dispute-resolution rules require. Chat messages and job photos are kept for the life of the job and the window in which a dispute over it could still be raised. Contractor verification documents are kept while the verification is valid and for as long as we must show we checked.

Your phone number and address stay hidden in chat until you sign an agreement. You decide who can reach you, and when.

California's "Shine the Light" law (Civil Code section 1798.83) lets you ask whether we disclosed personal information to third parties for their own direct marketing. We do not, so there is nothing to report — but you are entitled to ask, and you can ask at support@fasthands.com.

FastHands is for adults. The service is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, email us and we will delete it.

If we update this policy, we will post the new version here, change the date at the top, and flag anything meaningful. We will never quietly weaken your privacy.

Questions about this policy, or about your data: support@fasthands.com. General inquiries: hello@fasthands.com. FastHands Inc., Los Angeles, California.